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Privacy Policy for Melbet Costa Rica Users

This privacy policy explains how Melbet collects, uses, and protects your personal data. By using the platform, you agree to the practices described in this document. The policy applies to all Costa Rican users who access our services. We encourage you to read every section carefully before proceeding.

Introduction

Pelican Entertainment B.V., registered in Cyprus, operates the Melbet platform. Protecting user privacy is a fundamental part of our business operations. This document outlines our data handling practices in full detail. Furthermore, it describes your rights regarding the information we hold about you. All practices comply with applicable data protection standards.

Data We Collect

Melbet gathers several categories of information to provide and improve its services. Each type of data serves a specific operational or legal purpose. Below is a detailed breakdown of the information we collect from users.

Personal Data

During registration, we collect your full name, date of birth, and contact details. This includes your email address, phone number, and residential address. Additionally, we record your nationality and preferred language for account personalization. Government-issued identification documents are required during the KYC verification process. All personal data is stored securely on encrypted servers.

Financial Data

We process information related to your deposits, withdrawals, and payment methods. This includes bank account numbers, card details, and cryptocurrency wallet addresses. Transaction histories are maintained for regulatory compliance and dispute resolution. Moreover, currency preferences such as CRC or USD are recorded for processing accuracy. Financial data receives the highest level of encryption protection.

Technical Data

Our systems automatically collect device type, operating system, and browser information. IP addresses and geolocation data help us verify account access patterns. Session duration and page interaction data improve platform performance over time. Cookies and similar tracking technologies assist with these technical functions. However, no technical data alone can identify you personally.

How We Use Your Data

Melbet uses collected data to operate, maintain, and improve the platform. Account management, payment processing, and customer support rely on personal information. We also analyze usage patterns to enhance the overall user experience. For instance, technical data helps us optimize loading speeds for Costa Rican users. Marketing communications are sent only with your explicit prior consent.

Legal Basis for Processing

We process your data under several recognized legal grounds. Contract performance covers account creation, bet placement, and payment handling. Legal obligations require us to store certain records for regulatory compliance. Legitimate interests apply to fraud prevention and platform security measures. Consent serves as the basis for optional marketing and promotional communications.

Data Sharing

Melbet does not sell your personal information to third parties under any circumstances. However, we may share data with payment processors to complete transactions. Regulatory authorities may receive information when legally required by applicable law. In addition, technology partners who support platform operations access limited data under strict agreements. All third parties must meet our data protection standards before receiving any information.

Cookies

The platform uses cookies to enhance functionality and analyze user behavior. Essential cookies ensure basic features like login and navigation work properly. Analytics cookies help us understand traffic patterns and improve services over time. You can manage cookie preferences through your browser settings at any time. For more details, please refer to our dedicated cookie policy page.

Data Security

Melbet employs advanced SSL encryption for all data transmissions across the platform. Firewalls and intrusion detection systems guard against unauthorized access attempts. Regular security audits identify and resolve potential vulnerabilities promptly. Access to personal data is restricted to authorized personnel on a need-to-know basis. Consequently, multiple layers of protection keep your information safe.

Data Retention

We retain personal data for as long as your account remains active on the platform. After account closure, certain records are kept to meet legal and regulatory obligations. Financial transaction data is typically stored for a minimum of five years. Technical logs are deleted on a rolling basis after their analytical purpose expires. You may request information about specific retention periods through our support team.

Your Rights

As a Melbet user in Costa Rica, you hold several important data rights. These rights allow you to maintain control over your personal information. Contact our support team to exercise any of the following.

Changes to This Policy

Melbet reserves the right to update this privacy policy as needed over time. Significant changes will be communicated through email or platform notifications. The revised version takes effect immediately upon publication on the website. Therefore, we recommend reviewing this page periodically for updates. Continued use of the platform after changes constitutes acceptance of the new terms.

Contact Us

Players with privacy-related questions can reach our data protection team at any time. Support is available 24/7 through live chat and email channels. Agents handle all privacy inquiries with strict confidentiality and care. Response times for data requests typically fall within 30 calendar days. Your trust matters, and we take every inquiry seriously.

Melbet remains committed to protecting the personal data of all Costa Rican users. Transparency, security, and respect for your rights guide every data practice on the platform. By maintaining these standards, we ensure that your information stays safe. Players can enjoy the full Melbet experience with confidence in their data protection.